1. Observe and protect
Record the symptoms at the Johnson City property, when they started, and anything tried already, limiting further damage where it's safe.
2. Evaluate the house and site
Roof runoff, grading, hydrostatic pressure, wall cracks, floor joints, drainage, and interior humidity can create similar symptoms with very different solutions -- and the Tri-Cities region's humid mountain climate keeps interior humidity control part of nearly every basement conversation.
3. Define a written scope
For a Johnson City project, get prep, protection, materials, access, permits, testing, cleanup, restoration, exclusions, and change-order rules written down.
4. Compare providers
Compare how each Johnson City proposal reasons through the diagnosis and where its boundaries sit -- not just the total at the bottom.
5. Inspect closeout
Before wrapping up a Johnson City project, confirm testing, cleanup, documentation, warranty coverage, and ongoing maintenance responsibilities.